1. Put all their groceries up on the till and when I'm half done bagging them pull out a bag and say, in an innocent idiot voice "Oh...sorry, I have a bag."
2. Push their cart through the till behind me, kindly letting me know; "I left a bag of potatoes in the cart..." Oh really thanks, because while you've only been to the store once today, I have already lifted 20 bags of potatoes, 47 cases of pop and 82 jugs of milk. So how about you get this one?
3. Put all their change on the till when my hand is open and ready for it an inch away.
4. Asking "Is is okay if I get rid of some of my change?" Yeah, it's fine. But be quick about it, and don't ask me that stupid question.
5. "I'm walking...so can I get everything balanced out and double bagged?" Well I have an idea, how about first of all you get some reusable bags so you don't kill our environment, and if your that picky, do it yourself.
6. When they (women) wait in line and when it is finally their turn and I give them their total they have absolutely NO idea where their wallet is in their GIGANTIC purse. Yeah, I'm pretty sure its not your first time at a grocery store. It's a pretty basic procedure...the same every time...
7. When they count out their change and proceed to hand it to me on top of a bill. I don't do that to you, please don't do that to me.
8. Right when I go to hand them their change back they hand me a nickel and two pennies, so that I have to put back all my change and give them a loony. Yeah, I know, I hate change too, but get on the ball and give it to me before I've already counted out your 93 cents.
9. When I ask "Do you want your -insert item here- in a bag?" I am not trying to encourage you to use a bag.
10. Basically any over use of bags: Meat in a separate bag, milk jugs in bags, ice cream pails in bags, a single loaf of bread in a bag, etc..
11. When I give them their total for the day and they hold up the back of a card to me. Thanks, because I have x-ray vision and can tell if that is debit or credit from the back.
12. When I then proceed to ask if it is debit, and they don't correct me, and I put it through as debit then they look at me like I'm an idiot and say, "It's a Visa."
13. When people put 7 items on the till and exclaim "Oh! I forgot -insert item here-! Can I just leave this here and go get it?" Why yes, yes you can. Then when another costumer comes when you are gone it will just magically move out of the way for a second and reappear when you come back.
14. When they make me call a supervisor to do a refund wherein they receive less that 50 cents back.
15. Come through my till on their cell phone. I just ignore them right back.
16. Cigarette's and lottery. I have nothing more to say.
17. Asking me to break a 20. I am not a bank. and I run out of 5's and 10's fast enough thank you.
18. When people bring one bag and 36 items and ask me to put it all in that one bag. Oh and please don't squish the bread. Or put the cookies sideways. Or bruise the bananas. Again, just do it yourself if your that picky. I can do a pretty good job, and I won't dump out your cookies or bruise your fruit, but please stop complaining so much.
19. When people wear their iPod through the till and keep asking me to repeat myself.
20. Commenting on the weather. I know people like to make light conversation, but I've already heard it 174 times today, and I know everyone is different. But me, personally, I'd rather just not talk to you.
And one for good luck
21. After people sign for their credit card they hand me their receipt and the pen. No actually that pen was there when you got here, please leave it there. It just gets awkward and I am trying to go fast and you are throwing off my routine.
And one more...
22. When I am frantically searching on my screen for the code to a leek (or any other minorly obscure produce item) and they say "It's a leek." Like I'm a retard. Yeah, I know its a leek. What I'm more interested in is the little 4 digit code that I'm expected to memorize for every fruit and vegetable. So if you know what that is keep talking, otherwise just be quiet.
Now, this goes for strangers. As soon as I know you, none of these rules apply. I am just happy to see a face I know and actually care about.
11 comments:
I'm sure if I wrote them down while I was at work I could come up with quite a few more!
Ain't customer service fun? Hang in there!
#3 is one of my biggest pet peeves. Especially with a regular customer. I finally just started to put the change down on the counter beside their hand, and then listen to them complain about how hard it is to pick it up off of the counter. My reply was a polite smile saying "I know hey?". They still never caught on.
Ahhhh, thanks for that. I am always delighted when others get irritated and then write a list about it. You're like my favorite person right now!
And, once again, because I comment so seldom I have no idea what my username and password is. Grr.
ccap
Very accurate list.
This list is exactly the reason I told my kids they must get their first jobs in the service industry, doing this will make them better customers and help them learn better kindness and patients, I could only hope it doesn't do the opposite...with a couple of weeks in at Mc D's already Tayler has certainly started seeing the light
Whew! I'm glad you put in that last line, because I was starting to feel nervous of coming to your till in fear of doing the wrong thing! And I KNOW that I have at least once or twice been guilty of revealing my cloth bag only after the cashier has begun bagging my stuff. I'll try better next time.
Wow, I was feeling just like Heather, so I hope I am exempt from your rantings. I seriously think you need to look for another job away from the public :)
These are the exact reasons I quit the Superstore...in addition to people coming through express with more then 12 items, and wanting me to have the coupon of the week available for them...isn't cash fun?!?
Dana (Alex's mom)
This is simply a brilliant piece of writing. Can we please morph it into a column you can sell to someone?
How to behave in a grocery store and all that.
I almost slugged someone who went through the entire checkout line on their cellphone the other day and I am only a customer.
Plus, this is really funny.
I must confess that I have been guilty of several of these offenses except the phone and ipod ones or the cigarettes and lotteries.
I am glad that I will be welcome at your till when (if) I ever get to your store.
I'm thinking that you are not planning to make a career of this current job?!
Oh Michele, maybe that would help solve some of my problems! Getting it out to the public. It probably needs some work seeing as I wrote it in 20 minutes one night when I was mad...
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